Features

Create projects with several groups.
Create multiple users and set view, edit, manage, administer permissions for users. It is completely secure and reliable.
It enables you to send e-mails from within the system.
Create tickets/issues through e-mail. Update tickets/issues through e-mail.
Add small attachments (upto 1Mb) to the tickets.
Create unlimited projects, groups and issues.
Manage sales, customers, technical support, customer support, tickets, issues, helpdesk, software bugs, and recruitment all at a single    platform.
Record all your interactions between your customers and your company and use it for your future reference. You can actually    create an online knowledge warehouse which your customers and staff can use anytime.
It can be accessed from anywhere in the world if you are connected to the internet.
Monitor the activities of your employees right from your system. Assign tickets and set priorities.
Search and move tickets between groups or projects using different criteria and key words.
Provide sales inquiry, requests, complaints, issue numbers and track things easily.
Change the status of the tickets.